Fleet and Commercial Vehicle Collision Repair in Contra Costa County

The repair work itself is similar, but the stakes are higher and the insurance side is different. Commercial vehicles are covered under commercial auto policies, which have their own rules, higher coverage limits, and separate claims processes from personal auto insurance. A body shop that mostly handles personal claims may not know how to move a commercial claim through efficiently. That difference in familiarity shows up in the timeline.

There is also the branding issue. Many commercial vehicles carry vinyl graphics, decals, or a company logo. When a panel gets replaced or repainted, those graphics have to be reproduced accurately. A shop that does not account for that up front leaves you with a truck where the back panel looks like it belongs to a different company.

We have repaired work trucks, vans, service vehicles, and specialty vehicles in Brentwood since 2006. Our guide to OEM versus aftermarket parts in collision repair is worth reading for any business owner making parts decisions on vehicles that carry commercial loads.

Commercial auto claims work through your business insurer, not your personal auto carrier. The basic steps are the same, but commercial policies often move faster because the insurer knows that a vehicle out of service is a real financial hit. That said, you still have the right to choose your own shop in California, which we explain in full in do I have to use the body shop my insurance recommends.

We open and manage the claim for you the same way we do for personal vehicles. We document the damage with photos and detailed notes, write the estimate, handle the back and forth with the adjuster, and push the supplemental claim if the insurer underestimates the work. That is less time your office manager spends on hold with a claims representative. If something comes up mid-repair, like hidden frame damage under a crushed door, we document it and request additional approval before we continue. You find out at the same time we do, not after the fact.

The biggest concern for most business owners is not the cost of the repair. It is how long the vehicle is off the road. We give you a realistic timeline at the estimate stage and update it if parts arrive later than expected. If you have rental vehicle coverage under your commercial auto plan, we coordinate with your insurer to make sure that coverage stays active through the full repair.

For companies with multiple vehicles, we can work with your operations team to schedule repairs in rotation so you always have working vehicles available. A franchised chain is built to process vehicles in volume, not to think about your fleet calendar. We are family owned and we think about it because your business depends on it.

The collision damage we see on commercial vehicles follows predictable patterns. Delivery and service vans collect backing damage and parking lot hits. Work trucks take front and rear impacts from highway driving and construction sites, and the bed or cargo area sometimes gets caught in the incident too. Vehicles that work in tight spaces pick up sideswipes and mirror damage on a regular basis.

Beyond cosmetic damage, commercial vehicles also take structural hits that matter for safety and load-carrying capacity. We check for frame damage on every vehicle, not just the surface stuff you can see from ten feet away.

If your vehicles carry your company name, phone number, or logo, replacement panels need to match what was there before the accident. We work with local vinyl and graphics shops to reproduce your branding on replaced panels, or we coordinate with your own preferred vendor if you have one. Either way, you do not get a truck back where the repaired corner looks like it belongs to a different business.

We paint everything to match the factory spec and the existing fleet color. A vehicle that does not match your other trucks sends the wrong message. That matters to us the same way it matters to you, because your name is on the side of that vehicle and ours is on the repair.

Large franchised shops process vehicles in volume. They are built for throughput, which means the person who checks your van in is not the person who inspects the finished work or answers your call on day three. When something comes up, you are in a queue with everyone else.

At Mashore Autobody, we have been in Brentwood since 2006. Business owners who bring us one truck come back with two more. That is not because we undercharge. It is because we fix things right, update you along the way, and do not send you back a vehicle with anything unresolved. Like it never happened is not a line we use because it sounds good. It is the standard we hold every repair to.

We are not interested in volume at the expense of quality. We are interested in being the shop your business calls every time, and that only happens if the last repair was worth calling back for.

If your business is a bit further out, call us anyway. We work with every major commercial insurance carrier and handle the claim process from start to finish.

Call 925-516-1930 to talk about your fleet vehicle, or request a free estimate and we will look at the vehicle and give you an honest picture of what the repair involves and how long it will take.

Do you repair commercial vehicles and work vans?

Yes. We repair work trucks, delivery vans, service vehicles, and most commercial vehicles. The process is the same as for personal cars: free estimate, insurance coordination, and quality repairs with real updates along the way.

Can you handle commercial auto insurance claims?

Yes. We work with commercial auto policies and every major commercial carrier. We open the claim, document the damage, and manage all the communication with the adjuster so your office is not spending time on the phone with the insurer.

Can you match our company graphics if a panel needs to be replaced?

We coordinate with a vinyl and graphics shop to reproduce your company branding on replaced panels, or we work with your own vendor if you have one. Let us know at the estimate stage so we include that in the repair plan from the start.

How do you keep downtime short for business vehicles?

We give you a realistic timeline at the estimate and update it as parts arrive. For companies with multiple vehicles, we can schedule repairs in rotation to keep working vehicles on the road while we handle the damaged ones.

Do you serve businesses outside Brentwood?

Yes. If you are a bit further out we are still happy to help.

Call (925) 516-1930 or stop by 44 Sycamore Ave, Suite A in Brentwood. Estimates are free. Read about our collision repair, how we work, or get directions and hours. We serve Brentwood, Oakley, Antioch, Discovery Bay and Byron.