How we work
How we work: no surprises, from first call to keys back
Here is exactly what happens when you bring your vehicle to Mashore Autobody in Brentwood, CA, and what we take off your plate. Call (925) 516-1930.
The short version
Four steps, and you are never left guessing
You call or stop by. We write you an estimate and tell you honestly how it compares to any other you have. We send your claim to your insurance company for you, and you keep driving your car until the parts arrive if it is drivable. Then you get your keys back with a walk-through.
Step 1
Call or stop by. Bring any estimate you have.
No pressure and no pushing you toward your insurance company's shop. Already have an estimate from somewhere else? Bring it.
Have ready
- Any estimate you already have from another shop
- Your claim number and insurance company, if you have them
- Photos you took of the damage
- Your questions. Nothing is too small to ask
What happens
- You talk to a person at the shop, by phone or at the counter
- Nobody pushes you toward an insurance company's preferred shop
- You do not need to decide anything that day
Step 2
A written estimate, and an honest comparison
We look at the damage and write up the estimate, and we tell you honestly how ours compares to the one you already have. Free estimates.
What we need
- Your car, so we can look at the damage in person
- The other estimate, if you have one, to compare line by line
What happens
- We write the estimate down: parts, labor and paint
- Each part is listed by kind, such as original, aftermarket or used
- We tell you honestly how ours compares to any other you bring
Step 3
We handle the insurance. Your life keeps moving.
We send your claim to your insurance company for you. If your car is drivable, you keep driving it until the parts arrive, then bring it back for the repair.
What we need
- Nothing, until the parts arrive, if your car is drivable
- Your OK before any added work, if more damage is found
What happens
- We send your claim to your own insurance company for you
- If your car is drivable, you keep driving it until the parts arrive
- Then you bring it back and we do the repair
Step 4
Keys back, with a walk-through
We walk you through the finished repair before you drive away.
At pickup
- A few minutes at pickup, to look the car over with us
- Your invoice and warranty paperwork, kept somewhere safe
What happens
- We walk you around the finished repair
- We explain what was done and what the warranty covers
- You have a number to call if anything is not right
Ready to start with step one?
Call us or stop by. Bring any estimate you already have.
Why it works this way
Built around you, not around the claim
You are our customer
(not the insurance company)
We are contracted with no insurer, on purpose. When a shop is contracted with an insurance company, the insurer becomes its customer. We want you to be ours.
We keep your life moving
A shop should not make you stop your life while it waits on parts. A drivable car stays with you until they arrive.
A family shop since 2006
Most of our customers come to us through friends and family, and we would like to meet more of you.
Questions
The questions we hear most
Do I have to use the body shop my insurance company recommends?
No. The choice of shop is yours. We work with every insurance company and are contracted with none, so we work for you, not your insurer.
Do you work with my insurance company?
Yes. We work with every insurance company and send your claim to yours for you.
Can I bring in an estimate from another shop?
Yes. Bring us a written estimate and we'll tell you honestly how ours compares.
Do you give free estimates?
Yes. Free estimates.
Do I need an appointment?
Not on weekdays. Call us or stop by Monday to Friday, 8 AM to 5 PM. Saturdays are by appointment only.
Can I keep driving my car while I wait for parts?
If your car is drivable, yes. You keep driving it until the parts arrive, then bring it back and we do the repair.
Keep exploring
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